I will NOT use VRBO/HomeAway any more.
I recently did quite a bit of research trying to find the right place for the end of this month, that said $115 avg/night.” And “min 2 days rental,” in two different places. However, when I went to book my two days, I got an error message that said “minimum 3 nights.” However, there were not three nights available during my dates, only two.
I wrote to the management company and let them know this, they thanked me for bringing it to their attention so it could be changed, but it was not.
Also, I called the management company and talked to them about our dates. They called the owner and got it approved to rent during our two nights.
However, the cost was actually $160/night...”because the owner wanted a higher rate during 8/31-9/4. However, we were CHECKING OUT on 8/31, so therefore should not have been subject to the higher rate.
I feel the “avg nightly rate” is deceptive/false advertising...I was told this rate is the average rate for the whole year. But we were booking on a Wednesday and Thursday, so the rate should not have been high like a weekend.
Plus there was a $100 cleaning fee. I’m accustomed to cleaning fees, but not one that expensive. I usually leave places in better condition than when I arrive. I have also done my own laundry and cleaned up after myself and had the cleaning fee waived. If a cleaning fee is always charged, this should be included in the “avg daily rate.”
And travel insurance per night, which is a complete waste of money within 30 days, because it’s not like we can cancel, anyway...but they still charge it. I asked what it gets us, and was told “essentially nothing.” Junk fee.