Lack of communication and sense of urgency among property owners outweighs strengths of site. Very disappointed at this time.
Lack of communication and sense of urgency among property owners outweighs strengths of site. Very disappointed at this time.
I had this property booked for 1325.00 for 4 days in November. I had submitted payment for the full amount and was waiting the 24 hours for confirmation and the owner Maheen Bawany just let it expire so that he did not have to honor the price. He set the price to start with and I agreed to pay it. It is now back on the market for 1709.00 for the same dates. This does not sound like “book with confidence guarantee”. It sounds like if the owner does not like the price he posted he can just let the 24 hours expire and change his price. This is a poor way for VRBO to run a business and by allowing this owner to do this I hope you loose a lot of business. Shame on you and this company. I hope this is widely posted for the public to see. I will post about the shady business deals of VRBO. Rod
To Whom It May Concern, I was pleasantly surprised and pleased that our vacation to Livingston, Montana thru VRBO was terrific. Everything went smoothly without as much as a hiccup so that in itself was nice. Our host, Ashby was great and couldn't do enough for us. He made our stay so enjoyable we hated to leave. His guest house was exceptionally clean, very comfy with a little rustic Montana charm. Ashby was a perfect host and without any doubt at all, we would not hesitate to return again. Cordially, Suzanne Gogas
I’ve been using VRBO.com for a while now and have never had any issues. However now that they have switched all communication and information over to the app, I’ve been nothing but frustrated. TWO rentals now and i can not access ANY of he info relevant to my stays (where keys are, check in/out detail, etc.) the owners all say they have provided the info but all that ever shows up on this app is the owner phone number. This is a worthless app.
Very bad process of distributing information about how to access a booked property.
We double booked property in Victoria BC because of a glitch in VRBO's system, which advised us that our first choice was no longer available. By the time the owner was able to approve our stay, we had booked the second property, which will not refund our dollars. VRBO has not been of assistance in settling this $800+ extra cost. I believe it is their responsibility, given the situation occurred because of their system's malfunction. Will never use them again.
Pretty good but no map sketch boundaries feature, and a little annoying when you accidentally tap Back one time too many and you lose your place in your list of properties so you have to scroll like crazy to get back to where you were in the list.
I don’t understand all the additional fees. What exactly are they for?? I don’t feel like there are any additional services for the money.
Not helpful at all, rude and short when you call for assistance.
I’m having a problem communicating on your system. HELP
Tried several times to filter my results using the draw a circle on the map function and it didn't work. No other way to filter by location so is essentially useless.
Don’t ever stay at Sandpiper condo room 5F , it was horrible the first day down to Jacksonville Beach we pulled in had no way of knowing where to park had to call owner kristian then went to room did not work had to call him , then finally turned door knob it open , went in had no air it was 80 degrees inside had to leave door open ,then got dressed to go down to beach looked for key could not get in lockbox called him again he said let me see what I can do ,so I found a key in the kitchen draw it would not lock the door , him back then his girl Hannah got on the phone and argued with me that it was the key ,guess what it wasn’t so we had to go and leave the room unlocked got back someone had locked our door we were locked out ,called them back she said I’ll send a locksmith to change the deadbolt well we were burning up so my little sister had to go threw a tiny bathroom window and unlock that door I’m already ill and ready to go home , i paid that man 1,236.00 for Three nights, nightmare down there then that night air conditioning man showed up and said leave it on 74 so we did on Saturday I looked and the vent was stopped up so bad it couldn’t breath I’m telling you it was a nightmare in that room ,Hannah said I’ll come down and make it right never showed up then when we left I ask him to at least give money back for one day he said no so I turned him in to bbb so check them before you rent from him , we got home my little sister who is blind had hide her money In a drawer so no one could find it she forgot to get it I called Hannah back ask her to have her maid to send it back guess you know that answer nobody found it liers they stole the money from a blind girl worst nightmare of my life that place should be shut down and another thing couldn’t get into pool called him again he said oh yes had to change code pitiful that was our first day then when we checked out maid came up had her to check the rooms and gave her the keys she said everything looked great me not knowing that money was in the dresser but she found it soon after we left honest people would have mailed it back to her but not them so that’s my bad trip he is a crook big time he said we were mean to his people that’s a lie we were nice to everybody we talked to I got I’ll with Hannah for saying that key got the lock crazy woman they started saying we did this and that because I turned him in my brother did tare into him when he got mean to me so he deserved what he got told 😡never again will I book from them so be careful 😡 I’m still Mad at them
This company does not return the money they have withdrawn from my acoount and the owner never responds back to any messages. Really bad service will not recommend it.
We are traveling in Colorado with no particular plans. It is so convenient to search VRBO to meet out spontaneous travel plans. VRBO allows for cost effective stays in in a plethora of areas.
This was my fourth attempt to book a rental I hope it works this time. The first time I got a notification the the hadn’t responded and my request had expired. I tried resubmitted my request put my payment info get rejecting as invalid. I called the reservation line and was able to reserve it again. In the mean time I received an email from the owner confirming my first request. But because the HomeAway request expired my down payment didn’t go through. Even though the person I spoke to told me my down payment would be charged to my card that day. I emailed owner to see what was happing and said my reservation was on the books but my payment request expired. So he had to remove me from the reservation calendar so I could submit this forth request. Your system needs some serious fixing to make this process more user friendly.
We had a nice stay. Homey and wonderful. Stairs were steep. It was nicely furnished. We can’t wait to come again!
VRBO post deceptive ads
Having to wait for a property owner to respond is frustrating. We found the perfect property for a family Christmas vacation and the owner never responded. Had to find another property and start over.
Using VBRO makes looking and booking a room so much easier!! It’s easy to navigate and to contacts d respond to emails!! I have stayed so much at orange beach I should check into just buy a condo!!
I’ve rented through this site for 4 years now and been very successful. The only reason I’m giving it 4 stars instead of 5 is due to the search criteria. It would be a perfect 5 if the amenity search could be narrowed down when looking for pools. Too often, owners list their properties as having a pool when In fact, they are referring to a lake or pond which is NOT a pool and not acceptable to some renters for swimming. As well and more importantly to me, I prefer a private pool vs. a communal pool and there is no specific search for that which forces me to review dozens of properties’ amenities to weed out the communal pool properties. Aside from that it’s the best site to find your perfect destination.
Makes it very easy to locate a great vacation location
Location selected states no minimum night stays. I need 7 days. Trying to book and cannot because it says I don’t meet minimum nights. Have contacted location mgr. no reply. Cannot get help.
Love this app! Easy to use! Love the filters!
Cannot get much easier!
Difficult to use compared to AirBNB. For example, I can’t email travel info to friends, I have to invite them to join my trip on VRBO, which my older relatives don’t know how to do. Also, you can’t write a review unless invited by the owner, which skews to positive reviews so beware!!!
Can't give an opinion on the app considering it crashes every time I open it
We stayed at this property this past week with friends. Because they originated the reservation we are unable to write a review for the property. We’ve rented multiple properties through VRBO in the past and this was by far the worst experience. The property was infested with mice, the air-conditioning didn’t work, there wasn’t a single screen on any window, and had many plumbing issues. I would like to know what recourse I have to seek a refund based on the horrible condition of this property.
We had a wonderful stay in this apartment! Fran was so helpful with all the details of her place and where to find places in Paris! Great location, loved the park next to us and the cute zoo, easy access to metro and underground.... great local shops and places to eat.... wonderful little courtyard in building and easy to get around from here.... thank you Fran!
I like VRBO when searching for places to stay and would like to give it 5 stars but I the fact I have to always renter my search parameters is a pain it should hold your settings until you change them.
We booked the below property months ago for my 60th birthday with four of our adult children booking flights from the east coast to celebrate with us. Found out tonight that the owner had cancelled our reservations. Very disappointed but luckily found another, more expensive home to rent. I think you should waive all your fees on our new rental for the pain and aggravation and extra rental money you have caused us. This is the second time we have been cancelled for this celebration due to the owners either selling their property or who knows why we were cancelled for this last one! As property owners ourselves, I would be very hesitant to use VRBO to rent my property. Property #840674 Reservation ID HA-B5LBW7
Not a good way to book now that one can’t contact host prior to having his/her credit card taken and charged.
Very clean, spacious with all modern conveniences. Nice beds , stocked kitchen and much more. Better than a hotel. Only thing missing is a hot tub. We thoroughly enjoyed this home and highly recommend it to any one or multiple families. Found a swimming hole in the river behind the home where the kids had loads of fun. Also participated in July 4th celebrations and their 100th anniversary. Home is tastefully decorated. Highly recommended
Irritating that VRBO sends you emails promising information but then requires you to log in in order to get the information. Hard to reach owners with questions while you are actuall in the apartment because VRBO never shows you their email addresses, they just force you to contact them thru the site as if you are making a new booking.
Using it for 10 years never disappoints
We had the best little get away! With gorgeous views of Tims Ford Lake. The apartment was spacious and super clean. It has such a good location on the lake just a short boat ride to the new Twin Creeks Marina or the Blue Gill. There is nothing I would change except for a longer stay. We will definitely book this place again.
Stoneybrook is a beautiful family oriented cottage. Everything was cute, well stocked and very comfortable. The only issue we had was the somewhat difficult reception for our iPhones. The mountains are so beautiful, landscapes breathtaking, but leave your technology at home! A real mountain retreat! A refreshing change of pace. 😊
Very nice location. I was not happy to find food left in the freezer and refrigerator. There is a lot of mold in the bathrooms and the shower in the master bedroom leaks. There were marijuana cigarettes left in the master bedroom night stand drawer. And I had to sweep up all the cigarette butts from the balcony. That was not good at all. I didn’t expect to have to clean the unit before settling in. However, overall I was happy with my vacation except the above.
I love the filters to help me narrow my search and find the perfect place. I’m a little frustrated the the first place never responded to my request and tied up my search for over 24 hours. That’s not VRBO’s fault tho. My next frustration came when I couldn’t view the rental agreement on my iPad. That was very frustrating and that IS VRBO’s responsibility. Please fix!
This place was all you expect and more! Exceptionally clean with more than just the basics. Be prepared to get greeted by not one but two fantastic dogs! Coffee on the veranda to a beautiful sunrise. Horses a small creek and great neighbors! And last but not least the best hosts! Thanks Susie For the taste of Colorado hospitality
First I must thank you for giving us the opportunity of renting your home for our vacation the home was very nice we had a great time and it came with everything that we needed this will not be the first time that we rent this home and I’ve shared it with other friends and family members I really enjoyed all of the Christian sayings that were through the house and the kids room my grandkids really enjoyed it thank you again and we will be back. Rosetta from Andrews South Carolina.
This house was great. It had everything you could possibly need. We had our kids and teenage grandkids plenty of room for everyone. Access to Lee’s Ford Marina was quick and convenient. Would definitely come back. Dave H
I have reserved a cabin in North Carolina over the phone . I have now downloaded the app and I can’t figure out how to locate or input my reservation. Please advise how to find my reservation Thank you David and Eileen Cole
Cannot retrieve reservation thru existing account, very unfriendly gui
Cute cottage. Very comfortable. Very clean. Only thing needed was a 1st aide kit -mainly because of jelly fish stings and sunburn- so definitely bring with you when picking up beach supplies. All household appliances worked as promise. Very much enjoyed our stay.
I wish I can put zero star. This app took $107 from me without my permission. And they said and I quote “the $107 charge is the traveler service fee. The service fee is paid by the traveler when booking through the HomeAway websites. This fee helps cover the costs of operating the websites for owners and travelers” like really. I’ve booked through a lot of websites and apps and they never charge me anything.
The property was just as we expected. We drove up to a beautiful yard with flowers everywhere and a wonderful little brook in the backyard. The house was sweetly decorated and homey. We felt like we had stepped back in time with the historical factor of the property. If you love history you will love this place! The hosts could not have been any friendlier and helpful offering anything from bubble bath to advise on local outdoor activities/ outfitters. We had an awesome three days! Kudos to our hosts!
We could not have asked for a more relaxing and beautiful vacation! The house was amazing and the views were fantastic! Everything was perfect and Jayce was a phone call away if we needed her. Thanks for a memorable vacation we will never forget! Hope to return again!
This apartment is located in a perfect location with lovely views over the river. There is plenty of room with a wonderful library, television, and internet. Guests will feel totally at home!
Not buggy at all, but functionality could be improved. The map feature is pretty limited - would be nice to be able to switch to satellite view, get directions, see what else is nearby, etc. The rate display is not great either - even though you enter in the date range when you search, you still have to select an entry and then select again to see what the total will be. And even though it shows the nightly rate when scrolling through the search results, just because one entry has a lower per night rate doesn’t mean the overall stay is cheaper, because taxes and fees are not factored in. So you could see one place for $200/night, and another for $215, but the total for the latter could end up being less overall. And lastly, when you share a property with someone, that person has to get the app to see it, instead of opening the website. P.S. While writing this review, I tried to select a word and “Look up…”, and then was locked out of the keyboard. I could select text but not type anymore. Not sure if that’s iOS or the app…
We just spent 3 nights in Gerry’s flat. She was so very helpful from the time we booked until we left. We spoke many times and she was able to guide us through airport transportation etc. The location of the apartment is simply priceless. We didn’t want to rent a car and everything was directly at our door. The tube was so easy to maneuver. We didn’t spent much time in the apartment but it was exactly as advertised. We have two teenage boys so the pull out couch worked great. The bedrooms were large enough and two bathrooms really helped. Again, Gerry was excessively helpful and I’d highly recommend staying in her apartment. Great trip!